Rugs2Go Help Center

Any order may only be canceled within 24 business hours of being placed, provided they have not already begun the shipping process.  Modifications cannot be made to the size, color, or quantity of items ordered at any time once an order has been placed. 

To request a cancellation, please contact customer service emailing us at hello@rugs2go.com. You may also call us at 1-833-rugs2go, or request assistance via live chat.  Cancellation requests are processed during normal business hours. Please keep in mind that as all orders begin processing immediately.  Once received, cancellation cannot always be guaranteed.

In-stock items usually leave our warehouse within 1  business day.  Once your order has shipped, it may take an additional 2-5 business days for actual delivery. Large sizes: 9x13 and up have to be shipped using a specialized freight service that takes 10-12 business days.

We accept the following major credit cards: MasterCard, Visa, American Express, and Discover.  We also accept PayPal, Apple Pay, Google Pay, Venmo, Shopify Payments and Diners Club.

Unfortunately, we do not participate in any price matching programs.

We do our best to provide you with the most accurate dimensions of all rugs, but please be advised that variations may exist by up to 2% of the disclosed dimensions.  This is normal and is not considered a defect.   Power loomed and machine made rugs may vary in size due to the machine looming process.